To address the cloud connection of your speakers, you can perform a sequential reboot of your network devices, all your Sonos products, and force close mobile controllers to refresh the connection. I would still recommend performing the steps we provided in this thread since the issue was not resolved. Looking at the latest diagnostic, I still see the same errors and some of your speakers (2 Play 1's and 1 Connect Amp) don't have a connection to our Sonos cloud server. The troubleshooting steps we provided depending on the error we found in the diagnostic report. We’re sorry your experience didn’t match your expectations. We appreciate you for sharing your feedback. Hi you for your response and for submitting another diagnostic. The connect is currently unplugged for the 30 mins as suggested above - it does not have speakers attached, only 2 network cables and the line-out are in use) So the fault is definitely with the sonos connect. Ive connected another device to the second system (replacing the sonos element) and it performs as it should with the correct volume. Ive also stated above the Volume is set to fixed and has been since install, setting it to pass thru results in the same extremely low volume. I also stated there is a sound feed but it is very faint. It is so frustrating when you blame the hardware, when the hardware has been in place for 9 years, was working and the only change has been an app update ! That said I have read your above comments. Ive replicated the error and submitted more diagnostics. Completely my error I was trying to speed things along. The I was at work and not at home and the audio stream was inactive. Please let us know if you still have further questions or concerns. I recommend contacting our Sonos Customer Care support to perform further troubleshooting to provide the best option for you. If you're still not getting audio from your connect, it would be best for you to continue working with us over the phone to expedite the process.
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